Do the towns get the same service as the city?
Yes, in method. The same extraction, drying, leak-finding and licensed mold steps apply in each of the five towns as in the city. What differs is travel time, which the crew explains on the call. No arrival time is promised.
The steps a crew follows do not depend on the town. Water is stopped, removed, read and dried, and any mold is handled under the Texas rules. The readings and the written plan are the same whether the house is in the city or in a nearby town.
The one thing that changes is the time to reach the house. The crew is sent as soon as one is free, and it tells you the estimate on the call. That estimate depends on the travel and on the work already under way, so it is not a guarantee.
How far are the towns from Lubbock?
Measured in a straight line from the ZIP centroid, the five towns sit between roughly 15 and 20 kilometers from the reference point used for the city. The actual driving distance depends on the roads and the route.
The distances are computed from the ZIP table the site uses. They are straight-line measures and do not reflect the roads, the traffic or the time of day. Use them to understand roughly how far a crew must come, not to work out an exact arrival time.
Wolfforth is the nearest of the five by our measure, at about 15 kilometers, and Idalou is the furthest, at about 20 kilometers. Ransom Canyon, New Deal and Shallowater lie between those two.
Which way does each town lie from the city?
By the coordinates in our area table, Shallowater lies to the northwest, Wolfforth to the southwest and Ransom Canyon to the southeast of the city's reference point. Idalou and New Deal are not given a direction on this site until their positions are checked.
The directions come from the coordinates, not from the names. They are useful when you are giving a crew your location, and they help you see which towns are on the same side of the city.
We have not published a direction for Idalou or New Deal because the position noted for each does not match its coordinates, and we will not guess. The ZIP code and the address are what the crew needs to find the house.
What should a homeowner in one of the towns prepare?
The full address with ZIP code, the nearest cross street or a description of the approach, a note of where the water came from, and any access details. Having the water turned off and the power to the wet area switched off before the crew arrives saves time.
Tell the crew about any gate, rural road, long drive or unpaved approach at the first call. It affects which vehicle is sent and how long the equipment takes to set up, and the crew can plan for it only if it knows.
Keep the photographs and the written notes you make before the crew arrives. They help the crew and any later claim, and they are most useful when made before anything is moved.
What about mold in a house in one of these towns?
The Texas mold rules apply in the towns as they do in the city. Mold is assessed by a licensed Mold Assessment Consultant, and removed by a separate licensed Mold Remediation Contractor on the same project, except for a school district project.
Homes in the towns are not handled differently by the mold rules. The consultant and the contractor may need to travel further, and that can change the time it takes to start the work.
The mold pages on this site explain the licenses and the separation in more detail. Check each license with the Texas Department of Licensing and Regulation before any work begins, whatever town the house is in.